Refund Policy

1. Introduction and Scope

This Refund Policy ("Policy") explains how cancellations, rescheduling and refunds work for home services booked through the Fixidu app, which is owned and operated by Indiafix Solutions Private Limited ("We", "Us", "Our"). It also explains the Fixidu Partner subscription for service professionals.

2. Refunds at a Glance

• Free cancellation: If you cancel before a provider is assigned, you get a full refund.
• After dispatch: A cancellation fee (visitation charge) applies.
• Provider no-show: You get a full refund and the option to rebook.
• Refund time: Refunds are processed within 5–7 business days via Cashfree.

3. Cancelling a Booking

1. Open the bookings section of the Fixidu app and tap the booking.
2. If the booking can be cancelled, you will see an option to cancel it.
3. Read any information shown for that booking.
4. Confirm, then check that the booking status now shows as cancelled.

If you cannot see a cancel option, please contact support with your booking details.

4. Rescheduling a Booking

You can reschedule a booking if you do so at least 1 hour before the start time. Check your booking details for a reschedule option, or contact support if the option is not shown.

5. Receiving Your Refund

• How long it takes: Refunds are processed within 5–7 business days via Cashfree. Timing can also depend on your bank or payment provider.
• Where it goes: Check the original payment account or method you used for the booking.
• If it has not arrived: After 5–7 business days, contact support with your booking and transaction references.

Money was taken but there is no booking

Please do not pay again. Save the transaction reference from your bank or UPI app and contact support so we can look into it.

6. Fixidu Partner Subscription

Service professionals who work with Fixidu as partners pay a monthly subscription.

• Non-refundable: Once paid, the subscription fee is not refunded, including for any part of a month that is not used.
• Charged in error: If you were charged more than once, or charged an amount you do not recognise, contact support with your transaction reference. Once we confirm the error, the extra amount is refunded within 5–7 business days to your original payment method.

7. Staying Safe

Never share your OTP, UPI PIN, card PIN, CVV or password with anyone while asking about a refund, including someone who says they are from Fixidu. All payments must be made through the app. Offline cash transactions are discouraged and are not covered under Fixidu's protections.

8. Changes to This Policy

We may occasionally update this Policy. When we do, we will post the changes on this page.

9. Contact and Grievances

All our contact details are also on our Contact Us page.

If your issue is not resolved, you can contact our Grievance Officer, whose details are in section 14 of our Terms of Service. The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month.

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