Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy ("Policy") explains how services bought through Fixidu are delivered. Fixidu is owned and operated by Indiafix Solutions Private Limited ("We", "Us", "Our").

2. Home Services for Customers

• Where: Services are delivered in person by a service professional at the address you enter when you book.
• When: The service is delivered in the time slot you choose in the Fixidu app.
• Confirmation: Your booking and its status are shown in the bookings section of the Fixidu app.
• Price: The price of a service is shown in the app before you confirm and pay for the booking.
• Service areas: Services and coverage vary by city. Check availability for your address in the app.

You can reschedule a booking at least 1 hour before the start time. If a service professional does not arrive, you get a full refund and the option to rebook. See our Refund Policy for details.

3. Fixidu Partner Subscription

Service professionals who work with Fixidu as partners pay a monthly subscription.

• How it is delivered: The subscription is a digital service. It is activated on your Fixidu Partner account. Nothing is shipped.
• When it starts: Your subscription starts once your payment is confirmed.
• If it has not started: If your payment went through but your subscription is not active, do not pay again. Contact support with your transaction reference.
• Refunds: The subscription fee is non-refundable. See section 6 of our Refund Policy.

4. Changes to This Policy

We may occasionally update this Policy. When we do, we will post the changes on this page.

5. Contact Us

All our contact details are also on our Contact Us page.

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