Privacy Policy

1. Introduction and Scope

FixidU Technologies Pvt. Ltd. ("FixidU", "We", "Us", "Our") is committed to protecting the privacy of its users. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, sharing, and protection of your personal information when you use our website www.fixidu.com, our mobile applications for Android and iOS (collectively, the "Platform"), and the services offered through them.

This Policy is an electronic record under the Information Technology Act, 2000 and is published in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediary Guidelines"). It is also designed to be compliant with the principles of India's Digital Personal Data Protection Act, 2023 ("DPDPA").

2. Your Consent

By using our Platform, you expressly consent to our collection, use, storage, disclosure, and sharing of your personal information as described in this Policy. We will process your personal data on the basis of your consent, which must be "free, specific, informed, unconditional, and unambiguous with a clear affirmative action" for each specified purpose of processing. This means we will not bundle consent requests; for instance, a separate, explicit opt-in will be required for marketing communications. You may choose not to provide certain information, but this may limit your ability to use our Services.

3. The Information We Collect

As a "Data Fiduciary" under the DPDPA, we determine the purpose and means of processing your data. We collect the following types of information to provide and improve our services. This is also the data that may be collected and linked to your identity for app store purposes.

A. Information You Provide to Us:

• Account & Contact Information: When you create an account, we collect your full name, email address, mobile phone number, password, and physical address.
• Handyman Partner Onboarding Information: In addition to the above, we collect information from our Handyman Partners, including government-issued identification (like Aadhaar Card, PAN Card), profile photograph, bank account details for payouts, and information about your skills and professional experience.
• Background Check Information: For Handyman Partners, we may collect information for background checks, such as criminal records, where permitted by law, through authorized third-party verification partners.
• User-Generated Content: We collect information you post on our Platform, such as ratings, reviews, photographs, and communications with other users or with our support team.

B. Information We Collect Automatically During Your Use of the Platform:

• Location Information: With your explicit permission through your device's operating system, we collect your real-time location to facilitate service delivery, match you with nearby partners, and enhance platform safety.
• Transactional and Financial Information: We collect details about the services you book, your order history, and payment information. To process payments, we use secure third-party payment gateways and collect tokenized card information, but we do not store your full credit/debit card numbers.
• Usage and Technical Data: We automatically collect information about your interactions with our Platform. This includes your IP address, the type of web browser and operating system you use, device identifiers, app version, pages you visit, features you use, search history, and the URL of the site you came from.
• Cookies and Similar Technologies: We use cookies, pixel tags, and other similar technologies to authenticate users, remember preferences, analyze site traffic, and understand the online behaviors of people who interact with our services. You can control the use of cookies at the individual browser level.
• Communications Data: We may record communications made between you and Handyman Partners through our in-app messaging or call features for quality, training, and safety purposes. You will be notified in advance if a call is being recorded.
• Partner Call Log Data: For Handyman Partners, and only with explicit permission, we may access call log data to identify and follow up on unanswered calls between you and a User to improve service fulfillment rates.

C. Information from Third Parties:

We may receive information about you from third parties, such as social media services if you use them to sign in, and from our business partners or commercially available sources.

4. How and Why We Use Your Information (Purpose of Processing)

• To Provide and Improve Our Services: To create and manage your account, match Users with Handyman Partners, facilitate service bookings, process payments, and personalize your experience.
• For Safety and Security: To verify the identity of our users and partners, conduct background checks, prevent fraud and abuse, and investigate safety incidents.
• To Enable Communication: To facilitate communication between Users and Handyman Partners for service delivery, often using number masking technology to protect privacy.
• For Customer Support: To respond to your queries, resolve disputes, and troubleshoot problems.
• For Research, Development, and Analytics: To analyze usage trends, improve our Platform's functionality, and develop new features. We often use aggregated and anonymized data for these purposes.
• For Marketing and Promotions: To send you information about our services, offers, and promotions, but only if you have given your explicit, opt-in consent.
• To Comply with Legal Obligations: To respond to notices, court orders, or requests from law enforcement and government agencies as required by applicable law.

5. How We Share and Disclose Your Information

• Between Users and Handyman Partners: To enable the service, we share the User's name, service address, and job details with the assigned Handyman Partner. The User will see the Partner's name, photograph, rating, and real-time location. We may use number masking to facilitate calls without sharing direct phone numbers.
• With Third-Party Service Providers: We engage trusted third parties to perform functions on our behalf, such as payment processing, cloud hosting (e.g., Amazon Web Services), background verification, and data analytics. These third parties are contractually obligated to protect your data and are restricted from using it for any other purpose.
• For Legal Reasons: We may disclose your information if required by law or in the good faith belief that such disclosure is necessary to comply with a legal process, enforce our terms, or protect the rights, property, or safety of FixidU, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or use of your personal information.

6. Data Retention and Security

Security Measures:

We implement reasonable security practices and procedures, including encryption (like SSL) and access controls, to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and regulatory obligations. When your data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights and Choices (Data Principal Rights)

• Right to Access: You have the right to know what personal information we have about you and how we use it.
• Right to Correction and Erasure: You can request corrections to your personal information or ask us to delete it under certain circumstances.
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time, though this may affect your ability to use our services.
• Marketing Opt-Out: You can opt out of marketing communications at any time through your account settings or by contacting us.
• Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer regarding any privacy concerns.

8. Third-Party Links

Our Platform may contain links to other websites. This Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may occasionally update this Policy. When we do, we will post the changes on this page and notify you through the Platform or via email. Your continued use of our Services after such a notice constitutes your consent to the updated Policy.

11. Grievance Officer and Contact Information

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